Managed Microsoft 365 for Austin and Central Texas businesses

ALCON DTS manages identity, email, sharing, logging, and license hygiene inside your IT package so your tenant stays secure, organized, and defensible.

Who we support

Owners and operations leaders who need Microsoft 365 managed as part of dependable IT — not treated as an annual license event.

The service covers Microsoft 365 tenant operations. SKU procurement is handled as part of IT; Azure workloads and larger cloud architecture are scoped through managed IT.

Six managed workstreams

1. Identity and Entra

  • Multi-factor authentication and enrollment
  • Conditional Access based on user, device, location, and risk
  • Least-privilege admin roles
  • Joiner, mover, and leaver access changes

2. Exchange and email security

  • Mailbox ownership and lifecycle
  • DMARC, DKIM, and SPF operations
  • Protection against spoofing and look-alike domains

3. Teams, SharePoint, and OneDrive

  • Sharing defaults and guest access
  • Permission review for collaboration spaces
  • Clear ownership for shared content

4. Defender and Secure Score

  • Tenant security settings used deliberately
  • Quarterly review of what changed and why

5. DLP, Purview, and audit logging

  • Retention and audit logs you can produce
  • DLP aligned with how your organization shares

6. License hygiene

  • Right-size SKUs and remove inactive assignments
  • Copilot and add-ons only after permissions and data boundaries are ready
  • Written view of licensing and managed work

Service scope

Microsoft 365 licensing and procurement are included as part of the IT relationship. ALCON DTS is not a license broker; we connect the right subscription decisions to the tenant work we manage.

Azure and hybrid workloads are scoped through managed IT. Copilot follows a permissions, sharing, and data-boundary review; when the tenant is ready, we can plan the rollout. See how to prepare permissions.

$100–$150/user

Remote-first support for a managed tenant.

  • Unlimited Remote Support
  • Monthly Maintenance Service
  • Anti-Virus Protection
  • 24/7 Server Monitoring
  • Vendor Management
  • Quarterly Business Review
Remote IT
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$150–$250/user

Comprehensive IT with tenant management and on-site support.

  • All Remote IT Plus
  • Onsite Support
  • Cybersecurity Awareness Training
  • Business Continuity Planning
  • EndPoint Protection
  • Spam Filtering
Complete IT
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$250–$400/user

Enhanced security and compliance support for the tenant.

  • All Complete IT Plus
  • vCISO Service
  • Business Continuity Solution
  • Email Phishing Security Testing
  • Cybersecurity Framework Guidance
  • Network Device Management
Secure IT
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When ePHI is in Microsoft 365

Mail, Teams, and shared files can hold ePHI. Access, guest sharing, departed accounts, retention, and audit logs must be managed as part of the healthcare program.

ALCON DTS signs a Business Associate Agreement for in-scope services. BAA, configuration, and vendor due diligence belong in the documented HIPAA program — not in a marketing label. See Healthcare IT and HIPAA consulting.

Teams Phone can be implemented alongside RingCentral and Allworx; see VoIP.

Proof starts with a 20-minute tenant review

We begin with your tenant: Secure Score, Conditional Access, sharing, email authentication, admin roles, and license assignments. You leave with a clear view of priorities and the work required.

Articles support the review: five Microsoft 365 settings worth checking, Copilot permissions, Windows 10 risk, and email authentication.

FAQ

Can you migrate us from Google Workspace?
Yes, when a migration fits your goals and is scoped with the tenant review. We can also manage a Microsoft 365 environment without assuming every organization needs the same path.

Do you manage Macs in Intune?
Yes, macOS support and Intune management are scoped to your device and policy requirements.

Will you enable Copilot?
Yes, after permissions, sharing, and data boundaries are reviewed. We plan the rollout when the tenant is ready.

Can you fix “anyone with the link” sharing?
Yes. We review external sharing defaults, guest access, ownership, and permissions, then apply a policy your team can explain.

Do you handle DMARC?
Yes. DMARC, DKIM, SPF, mailbox security, and email authentication are part of the managed tenant work.

Related: Remote IT · Complete IT · Secure IT · Healthcare IT · HIPAA consulting · Cybersecurity · Co-managed IT · Data Networks · VoIP

Make your tenant defensible

We will review the tenant you have, explain the priorities, and connect the work to the IT package that fits.

See Complete IT · Healthcare IT · Call 512-892-6900 · Email info@alcondts.com

Book a 20-minute tenant review